Subject: Urgent Product Recall Notification - BP015 Liu Wei Di Huang Wan

Dear Valued Customer,

We hope this letter finds you well. It is with sincere regret that we inform you of a recent development regarding one of our products, BP015 Liu Wei Di Huang Wan. Sun Herbal, in collaboration with the Therapeutic Goods Administration (TGA), has decided to initiate a recall of this product due to a labelling issue that has come to our attention.

 

We understand the importance of transparency in such matters, and we want to assure you that this action has been taken to prioritize your safety and well-being.

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Should you have any questions or concerns regarding the recall or the return process, please do not hesitate to reach out to our dedicated Customer Service Team of Acuneeds (the provider of the product) at 03-9562-8198 or via email at info@acuneeds.com. We are committed to assisting you throughout this process and addressing any inquiries you may have.

 

We sincerely apologize for any inconvenience this recall may cause you and extend our gratitude for your understanding and cooperation. Your safety and satisfaction are our top priorities, and we are working diligently to rectify this situation.

 

Thank you for your cooperation and continued trust.

Kind Regards,

Customer Service Team Body by nature 03 9427 9627